Romakn™ is owned and operated by Shenzhen Gaomuyi Technology Co., Ltd. | Legal Representative: Gao Shijia
Customer Support: service@romakn.com | Business Address: Unit 4D82W, 4th Floor, Building 213, Tairan Technology Park, No. 113 Tairan 4th Road, Tian'an Community, Shatou Subdistrict, Futian District, Shenzhen City.
30-Day Return Window
Eligible products may be returned within 30 calendar days after delivery.
Return Condition
For a standard preference-based return, the product should generally remain unused, undamaged, and reasonably complete with its original components, accessories, and packaging.
Items affected by substantial misuse, unauthorized modification, accidental damage, or missing essential components may not qualify for a standard return.
Requesting a Return
Before returning an item, contact:
Please provide your order number, the product involved, the reason for the request, and photographs or videos where relevant.
Our customer service team will review the request and provide the appropriate next steps.
Return Destination
Do not automatically send returns to our registered business address.
After approval, customers will receive the applicable return destination and instructions based on the product and fulfillment arrangement.
Return Shipping Responsibility
For preference-based returns, return transportation costs are generally the customer's responsibility.
If a product arrives damaged, defective, incorrect, or materially inconsistent with its description, Romakn™ will review the case and provide an appropriate replacement, return, or refund solution without unreasonable additional cost to the customer.
Refund Processing
Once an approved return has been received and inspected, eligible refunds are normally initiated within 5–10 business days.