Romakn™ is owned and operated by Shenzhen Gaomuyi Technology Co., Ltd. | Legal Representative: Gao Shijia
Customer Support: service@romakn.com
Business Address: Unit 4D82W, 4th Floor, Building 213, Tairan Technology Park, No. 113 Tairan 4th Road, Tian'an Community, Shatou Subdistrict, Futian District, Shenzhen City.

Romakn™ Customer Care

Our support team is available for questions concerning products, order information, shipment status, returns, incorrect items, damaged products, or general store policies.

Email: service@romakn.com
Telephone: +86 137 3734 3254
Customer Service Hours: 8:00 AM–10:00 PM

When contacting us about an order, please include your order number and enough information for us to identify the relevant transaction.

For damaged, defective, or incorrect products, photographs or a short video may be requested when necessary to understand the issue.

Returns

Please contact our customer care team before sending any item back.

The registered business address shown above is not automatically the return destination. Once a return request is approved, our support team will provide the appropriate return instructions and destination where applicable.

Unapproved parcels sent directly to the registered business address may not reach the correct return-handling facility.